Support AI / Triage Agent / Escalation Agent
Support Ops
A collaborative room for support operations where human responders and AI Coworkers triage cases, collect customer context, search knowledge, and route escalations.
Channel
Support Ops
#support
AI Coworkers
Work thread
Case enters the channel
Message, decision, evidence, and system update stay linked to the same work card.
Agent pulls account context
Message, decision, evidence, and system update stay linked to the same work card.
Response and escalation are drafted
Message, decision, evidence, and system update stay linked to the same work card.
Rich work card
Case triage, customer context, escalation paths, and evidence.
Support teams can turn inbound messages into tracked work with customer context, knowledge citations, and escalation-ready packets.
Knowledge
Help center, runbooks, release notes
Records
Customer, account, case, and incident records
AI Automation
AI Automation escalation with ownership
Workspace capabilities
Everything the team needs to move from message to completed work.
Case triage from messages
Each capability is connected to the shared room, the work card, the relevant knowledge, and the records that need to stay current.
Knowledge-cited draft responses
Each capability is connected to the shared room, the work card, the relevant knowledge, and the records that need to stay current.
Customer record lookups
Each capability is connected to the shared room, the work card, the relevant knowledge, and the records that need to stay current.
Escalation packet creation
Each capability is connected to the shared room, the work card, the relevant knowledge, and the records that need to stay current.
How work moves
From request to completed work, without losing context.
Case enters the channel
Agent pulls account context
Response and escalation are drafted
Outcome updates records
Closed preview
Bring this workspace into the JobDone AI work system.
JobDone AI is in closed preview. Request access to discuss the workflows, records, and AI Coworkers that matter for your team.